What is Social Media?
Social media is the natural meeting point of Customer Service and Public Relations. We work with companies (and individuals) to maximise the positive impact of social media and mitigate any negative. Too many times we are witness to companies either too scared or too arrogant to communicate effectively with their customer base, and we’re working hard to educate and inform in order to bridge all of the gaps in understanding and communications.
Getting it Right
Getting your social media voice ‘right’ is critical. Don’t make the mistake of thinking that just because social media appears to be an informal arena, it’s okay to be slap dash – it’s really not. There is limited time and space in the fast-moving environment of social media, so it’s essential that you make meaningful and appropriate connections.
Putting the Social In…
We build successful social media platforms for our clients because we’re professional copywriters with a background in PR and Marketing who understand the medium, respect the audience and can cope with the need for fast turnaround responses in a competitive arena.
- Are you aware of the importance of social media and the impact that it can have?
- Are you properly prepared for the prospect of communicating directly with your consumer / customer base?
- Do you need guidance from a professional as you embark on your digital journey?
Already socially active?
- Are you satisfied with your social media performance? Are you giving it the attention it deserves?
- Do you ever ignore comments on social media because you don’t know how best to handle them?
- Are your competitors moving ahead of you in the social media arena?
We can tailor our social media support and direction to suit your needs, we’re hugely experienced in creating and maintaining a successful social media presence for all sorts of different businesses. So whether it’s a single Facebook or Twitter account you need, or a multi-faceted social media presence, you’ve come to the right place.
If you’re thinking that it’s time to engage a professional and free up some of your time – get in touch – we’re here to help!